Consumers Aren't Becoming Riskier. They're Becoming Harder To Understand.

Jessica Kendall

Updated

For years, consumer debt conversations focused on a familiar set of indicators: rising balances, delinquency rates, utilization ratios, and credit scores. But the assumption has always been straightforward — worsening financial health would eventually reveal itself through missed payments.

However, Spinwheel's analysis of $2.9 billion in consumer debt across more than 20,000 borrowers points to a different source of risk. The data shows financial pressure doesn't rise gradually as borrowers add obligations. It compounds.

Consumers aren't necessarily becoming riskier. Their financial lives are becoming more complex. And that means lenders can no longer rely on the same signals they've used for decades to understand borrower health. Here are four strategic shifts these findings suggest: 

1. Stop treating debt balances as the primary risk signal

For decades, lenders have evaluated consumers account by account based on how much they owe, utilization rates, and credit scores. But, Spinwheel's data suggests those metrics may be losing predictive power.

The biggest jump in financial burden occurs when consumers add a second type of debt. Median balances increase more than tenfold, from $2,755 to $28,250. Even when mortgages are excluded, balances are still 7.3 times higher once a second debt type enters the picture.

This isn't an incremental change. It's a fundamentally different borrower profile. 

Bottom line: Payment performance and financial resilience are becoming two separate measurements. Prioritize debt composition alongside traditional credit metrics to get a more accurate view of the consumer. 

2. Stop equating payment behavior with financial health

Consumers aren't always taking on new debt to fund new purchases. In many cases, they may be using one form of credit to manage another.

A borrower may open a personal loan to pay down credit card balances, transfer balances between cards to lower interest costs, or rely on revolving credit to bridge cash flow gaps between larger obligations. On paper, these actions can make an individual account appear healthier while simply shifting debt somewhere else.

Bottom line: Consumers may be preserving payment performance by continuously reshuffling obligations rather than reducing them. Don't confuse debt movement with debt reduction. Look for signs that consumers are using one form of borrowing to service another before repayment stress appears elsewhere.

3. Rethink assumptions about credit card behavior

More credit cards don't automatically mean more risk. In fact, Spinwheel found the opposite. Consumers with more than 25 credit cards utilized just 20.9% of their available credit, compared to 36.3% utilization among consumers with only one or two cards.

That's a good reminder that simple assumptions don't always hold up. For some consumers, a larger card portfolio may reflect intentional behavior like building credit history, maximizing rewards, or spreading spending across multiple accounts rather than financial distress.

Bottom line: Ten years ago, "lots of credit cards" may have been an obvious warning sign. Today, context matters more than counts. Focus on how consumers use their available credit, not simply how much of it they have access to.

4. Pay closer attention to auto loans

The biggest debt story in America may not be student loans. It's auto loans.

Spinwheel found auto loans represent the largest non-mortgage debt category, surpassing student loans by total dollars owed ($264 million versus $236 million). Nearly half of borrowers carried an auto loan balance.

Unlike mortgages, these loans are attached to depreciating assets. And because auto loans often coexist with other obligations, they can amplify financial strain in ways traditional underwriting may not capture.

Bottom line: For many households, transportation is becoming one of the largest recurring financial obligations. Treat auto loans as a signal of broader financial obligations rather than an isolated product category.

Jessica Kendall

Head of Content and Communications

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See how Spinwheel integrates into your company’s consumer experiences.

macbook pro on black wooden table

Ready to Build Better?

See how Spinwheel integrates into your company’s consumer experiences.